Customer Support
We train and then train again
We believe in providing our customers with the highest level of technical support to ensure that they are confident and have the ability to install our roofing systems to the highest standards.
Not just our own internal staff but customers in all parts of the industry too: fabricators, installers and sales teams just to name a few. Training sessions at the Ultraframe School of Excellence are run daily by our dedicated Training Manager or customers can choose to have a mobile training unit visit them at their premises if they prefer on-site training.
An office based technical support team are on hand every day to offer guidance and support for any queries that customers may have about our conservatory roofing systems - from which system to choose for a particular job through to on-site queries. If this dedicated team can't help to resolve a query by phone then an Ultraframe surveyor will visit the site to offer advice and share their in-depth knowledge.
To contact out technical support team directly email techsupport@ultraframe.co.uk or telephone 0870 414 1008
Download the 2010 training leaflet and schedule
Sales support
We believe that offering the very best service to our customers is just as important as providing them with world class products.
Each of our customers has their own Account Manager to keep them up to date with the latest products and services at Ultraframe and provide them with a point of contact for any queries they may have.
Each customer is also provided with a dedicated contact that they can reach by direct dial, e-mail or fax.
If required we can arrange for on-site assistance to show new customers the details we require when placing a first order and if assistance is needed for technical queries our dedicated technical support team are always available to answer queries by phone or make site visits if necessary.
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